Refund policy

Returns & Exchanges

At Pawdoh, we want every furry friend and their human to love their purchase. We understand that sometimes a size may not be quite right, or an item may not suit your pup as expected.

For this reason, we offer free returns or exchanges within 7 days of receiving your order, provided the item meets the conditions outlined below.

To protect the health and wellbeing of all pets who shop with Pawdoh, returned items must meet strict hygiene requirements before they can be accepted.

Eligible Returns & Exchanges

To be eligible for a return or exchange, the following conditions must be met:

Your request is submitted within seven days of receiving your order.
The item is unused, unworn and in its original condition.
All original tags and labels must remain attached, intact and undamaged.
The item must be returned with its original packaging, where applicable.
The item must be completely free from:
- Pet hair or fur
- Dirt, stains or marks
- Odours
- Damage, scratches or bite marks
- Signs of wear or washing
- Any other visible signs that the item has been used by a pet

Items that do not meet these conditions may be refused and returned to the customer.

Our Hygiene & Pet Safety Policy

The health and safety of our furry friends is extremely important to us.

Pet clothing, harnesses and accessories come into close contact with your pet's fur, skin and body. For the wellbeing of other animals, we cannot accept returned products that contain pet hair, dirt, saliva, odours or other signs of use.

All eligible returned products will undergo a thorough inspection, sanitisation and germ-reduction process before they are approved for resale.

This additional process helps us ensure that every Pawdoh product is clean and safe before it reaches another furry friend.

We kindly ask that you try clothing and accessories on your pet carefully and for sizing purposes only. Please avoid outdoor use, prolonged wear or removing labels until you are sure you would like to keep the item.

Free Exchanges

If the size isn't quite right, we're happy to help!

Eligible items may be exchanged free of charge within 7 days of delivery, subject to product availability.

Exchange items must meet all of the return eligibility and hygiene requirements listed above.

If your preferred size or style is unavailable, we may offer:

An alternative size or product;
Store credit; or
A refund to your original payment method.

Please note that exchanges are subject to stock availability.

Non-Returnable Items

We are unable to accept returns or exchanges for:

Items with removed, damaged or altered tags or labels.
Items containing pet hair or fur.
Items showing signs of wear, washing or use.
Items that have been damaged, scratched, chewed or torn.
Items that do not pass our hygiene inspection.
Personalised, customised or clearance items where stated as final sale.
Items purchased as final sale, where clearly indicated on the product page.

For hygiene reasons, Pawdoh reserves the right to refuse a return where we reasonably believe the product has been worn or used beyond what is necessary to check sizing and fit.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

Your order number;
Clear photos showing the issue; and
A brief description of the problem.

Where required, we may also request photos of the packaging or additional information so that we can properly assess the issue.

Once reviewed, we will provide an appropriate solution, which may include a replacement, exchange, store credit or refund.

Please note that damage resulting from normal wear and tear, chewing, scratching, excessive pulling, improper use or accidental damage after receiving the product is not considered a manufacturing defect.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If your refund is approved:

The refund will be issued to your original payment method.
Please allow approximately 3–5 business days for the refund to appear, depending on your bank or payment provider.
Original shipping fees are generally non-refundable, unless the product is confirmed to be faulty, damaged on arrival or incorrectly supplied.

Return Shipping

For eligible change-of-mind returns or size exchanges, customers may be responsible for returning the product to Pawdoh unless otherwise stated.

We recommend using a trackable shipping method, as Pawdoh cannot be responsible for parcels that are lost while being returned to us.

For confirmed faulty, damaged or incorrectly supplied products, we will provide an appropriate return or replacement solution.

Choosing the Right Size

To help reduce unnecessary returns and exchanges, we strongly recommend checking the size guide provided on each product page before ordering.

As every furry friend has a different body shape, weight alone may not always determine the correct size. Where possible, we recommend measuring your pet's:

Neck circumference
Chest circumference
Back length

If your pet falls between two sizes, please refer to the sizing recommendations provided on the individual product page.

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